Personal Marketing Profile

for

Kevin Webster

TABLE OF CONTENTS

Mission Statement

Core Values

Objectives

Personal S.W.O.T. Analysis

Resume

Quotables

MISSION STATEMENT

I strive to learn something new each day that will help me become a better person either personally or professionally.

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CORE VALUES

· Integrity

· Honesty

· Teamwork

· Friendship

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OBJECTIVES

· To honor and protect my wife, my family, and my friends

· To use my abilities to achieve ever greater accomplishments

· To obtain my Bachelor’s Degree in Business Administration.

· To live life to the fullest

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PERSONAL S.W.O.T ANALYSIS

Strengths:

· International work experience

· High persistence in reaching goals

· Quick to pick up new skills

· Conscientious

Weaknesses:

· A little introverted occasionally

· Extreme perfectionist at times

· Stubborn

· Quiet

Opportunities:

· Eager for new experiences

· Ready for all challenges that come my way

· Constantly learning new technologies

· Geographically mobile

Threats:

· High competition in market from other qualified individuals

· High risk of change within work environment

· Opportunity for product replacement (me)

· Environmental changes that I am not prepared for

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RESUME

WORK EXPERIENCE

Hilti Inc.

Process Manager Tulsa, OK 2009 – Present

Responsibilities:

Ø Serve as local process expert for repair order processes within Hilti North America

Ø Provide first line of support for all Repair Service issues

Ø Implement Global processes and system improvements for seven Hilti North America repair centers

Ø Participate in cross functional teams and international teams to develop and implement global best practices and operational improvements

Ø Coordinate and administer training for 70+ repair users, 20+ CS key users, and 10+ HC key users on repair transactions within SAP

Ø Monitor and maintain AMS Administrative tables within SAP

Ø Lead projects aimed at operational improvement and drive cost savings initiatives

Ø Develop and maintain training documents for all repair processes

Ø Partner with Global AMS team in the development and implementation of the repair order process within the SAP system

Ø Coordinate the set up process for all new repair parts

Ø Develop accurate sales forecasts for all new repair and positioning parts

After Market Services (AMS) Operations Analyst Tulsa, OK 2002 - 2009

Material Manager Responsibilities:

Ø Coordinate the set up process for all new repair parts

Ø Develop accurate sales forecasts for all new repair and positioning parts

Ø Responsible for timely ordering of new repair and positioning parts

Ø Expedite product with suppliers as needed

Ø Determine and maintain stock plan for NDC, DC’s, and RC’s

Ø Maintain forecast accuracy to meet department budgets for stock on hand levels

Ø Monitor and reduce product obsolescence

AMS/Repair Responsibilities:

Ø Serve as local process expert for repair order processes within Hilti North America

Ø Implement Global processes and system improvements for seven Hilti North America repair centers

Ø Partner with Global AMS team in the development and implementation of the repair order process within the SAP system

Ø Participate in cross functional teams to develop and implement global best practices and operational improvements

Ø Coordinate and administer training for 70+ repair users, 20+ Customer Service key users, and 10+ Hilti Center key users on repair transactions within SAP

Ø Develop and maintain AMS documents

Ø Monitor and maintain AMS Administrative tables within SAP

Ø Provide first line of support for all Repair Service issues

Ø Participate in interview team for Repair Center Manager positions

Senior Repair Technician Harrisburg, PA 1994 – 2002

Responsibilities:

Ø Support Repair Center Manager in daily functions within a thirteen person repair center

Ø Perform managerial duties in times of Repair Center Manager absence.

Ø Interview and hire new personnel

Ø Conduct quarterly employee reviews

Ø Maintain shop inventory of spare parts including planning and ordering as needed.

Ø Train and mentor repair technicians on repair techniques for new tools

Ø Assist in the initiation of global repair best practices

Ø Diagnose and repair full line of Hilti tools

Lead Repair Technician Sacramento, CA 1990 - 1994

Responsibilities:

Ø Manage the daily operations of a five person repair center

Ø Interview and hire new personnel

Ø Conduct quarterly employee reviews

Ø Purchase shop supplies and services from local vendors

Ø Monitor and maintain shop budget

Ø Provide quarterly employee reviews

Ø Maintain shop inventory of spare parts including planning and ordering as needed

Ø Train and mentor repair technicians on repair techniques for new tools

Ø Diagnose and repair full line of Hilti tools

Repair Technician San Jose, CA 1986 – 1990

Responsibilities:

Ø Diagnose and repair full line of Hilti tools

Ø Support Repair Center Manager in daily functions within repair center

EDUCATION

Northeastern State University, Broken Arrow, OK (In progress) Bachelor of Arts – Business Administration – expected completion date 5/2011

Tulsa Community College, Tulsa, OK Associated Degree – Liberal Arts (completed 2007)

Lynbrook High School, San Jose, CA Graduated 1982

ADDITIONAL COMPUTER KNOWLEDGE

Proficient in SAP, Manugistics, Word, Excel, Power Point, and Visio

References Available Upon Request

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QUOTABLES

"May you live all the days of your life" Jonathan Swift

“Our lives begin to end the day we become silent about things that matter” Martin Luther King Jr.

“It's easy to make a buck. It's a lot tougher to make a difference” Tom Brokaw

“The achievements of an organization are the results of the combined effort of each individual” Vince Lombardi

“We may encounter many defeats but we must not be defeated” Maya Angelou

“A friend is a present you give yourself” Robert Louis Stevenson

“D’oh!” Homer Simpson

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