Current Patron FAQs How do I renew items? Within your ILLIad request manager online, there is a View/Renew Checked Out Items link under the Review Requests, but that feature is not currently active in our system. If you would like to renew an interlibrary loan item, please contact the ILS Department by e-mail, phone, or in person. Please place your renewal request one week in advance. If you would like to renew a document delivery item, go here . What if I forgot my username and password? Contact the ILS Department by e-mail, phone, or in person. By providing your first and last name your username should be easily found. If you forget your password, contact the ILS Department to have it reset. If known, include your username in the request. How do I change my account information? Log in to ILLiad and click on the Change User Information button near the bottom of the Main Menu page. How do I view electronically delivered items? Electronically delivered items can be accessed from the ILLiad Main Menu page under the Review Requests section using the View/Download Electronically Received Articles button. How do I track requests? Requests can be tracked by logging in to ILLiad and clicking on the View/Modify Outstanding Requests button under the Review Requests on the Main Menu page.
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