Department of Business
Administration
Summer 2005
INSTRUCTOR:
Dr.
Joan E. Williams, Assistant Professor. Office: HH 304
Office
Hours by appointment
Telephone:
918-456-5511 ext. 3088.
E-mail:
willijoa@nsuok.edu
http://arapaho.nsuok.edu/~willijoa/
Distance
learning site: nsuonline.nsuok.edu
COURSE TITLE AND NUMBER:
CLASS
DAYS & TIME:
MDM 3233: Hotel Operations and Catering online
PREREQUISITES:
CATALOG
DESCRIPTION OF COURSE:
Study and
research in areas related to hotel catering and hotel management and
operations. The course includes interaction with practitioners for a
hands-on perspective.
COURSE
PURPOSE:
MDM 3233 is a
required class in the MDM core, offered as a result of recommendations given by
our ACPHA (Accreditation Commission for Programs in Hospitality Administration)
site visitation team. The team members recognized that although the MDM program
is not a hotel/restaurant program, a high percentage of our students either
intern or work in a hotel environment. Based upon feedback from interns
and graduates that indicated a need for better understanding of hotel
operations, it was suggested that this course be required.
To develop a
complete understanding of the hospitality industry, the course combines
textbook materials, observations of actual operations, and regular reading of
current publications.
EXPECTED
COURSE OUTCOMES:
After
completion of this course, the student will be able to:
INSTRUCTIONAL
MATERIALS: (Required
Textbook)
ON-PREMISE CATERING: Hotels, Convention and
HOTEL AND
LODGING MANAGEMENT: An Introduction, 2nd Ed., Alan T. Stutts, John Wiley & Sons, 2005.
INSTRUCTIONAL
PROCEDURES:
The expected
course outcomes will be realized through a variety of instructional strategies
to complement the students’ life experiences. Those strategies include,
but are not limited to the following: notes on BB, discussion, web assignments
and inquiry. The instructor will use BB as the format for disseminating
information to students.
Hotel Operations and
Catering
Hotel Organization and Operations
·
Lodging
Industry (HLM, Chapter One)
·
Organizational
Structure (HLM, Chapter Two)
·
Front
Office Management (HLM, Chapter Three)
·
Housekeeping
(HLM, Chapter Four)
·
Loss
Prevention and Security (HLM, Chapter Eight)
Exam #1
·
Human
Research Management (HLM, Chapter Six)
·
Management
Contracts/Franchise Agreements (HLM, Chapter Eleven)
·
Resorts,
etc. (HLM, Chapter Thirteen)
·
Time
shares (HLM, Chapter Twelve)
Exam #2
Hotel Catering
·
Overview
(OPC, Chapter One)
·
Meal
Functions (OPC, Chapter Four)
·
Beverage
Functions (OPC, Chapter Five)
·
Staffing
(OPC, Chapter Nine)
Exam #3
General Managers, Marketing and Financial
Controls
·
General
Managers (HLM, Chapter Nine)
·
Marketing
and Sales Department (HLM, Chapter Five,
p. 127+ only)
·
Markets
and Marketing (OPC, Chapter Two)
·
Financial
Controls and Reports (OPC, Chapter Ten)
Exam #4
ASSIGNMENT
DUE DATES:
Homework
assignments will be given for each chapter discussed in class during the
semester. The homework for this class will be completed by students using
the computer program “Blackboard”. The value will be listed at the
top of each assignment. Each assignment will be posted on Blackboard for a
specified time period. After the designated time period has expired,
students are no longer eligible to complete the assignment.
Important Dates: (5 p.m. for each item)
ALL ITEMS TO
BE GRADED ARE DUE AT 5 p.m. ON THE SPECIFIED DATE. NO LATE ITEMS WILL BE ACCEPTED.
*****You have ONE
opportunity to take the exam. Once you
open the exam, there is no going back.
The exams are timed (one hour).
Reminder, exams are NOT group projects.
The expectation is that you will complete the exam on your own.
STUDENT
EVALUATION:
Grades
will be based upon formal written examinations, homework assignments, and
meaningful discussion board participation.
Hotel Interview Paper ................................. 100
points
Homework.................................................. 350
points
Discussions (7 @ 20 points)........................ 140
points
Introduction of self (10 points)....................... 10 points
Homework
Assignments (points vary per assignment)
Written
Examinations (100 points per examination)
Written examinations will constitute the
formal written evaluation instruments used in this course. Examinations
will consist of a total of 50 true/false and multiple choice questions. Study guides for exams will be posted under
course documents. Students will take the
exams using BB. The exams are timed and
last one hour. Students will have ONE
attempt to take the exam. Detailed
instructions will be posted with study guides.
Performance
on examinations and assignments will be based on the grade values as indicated
below:
90-100 = A
60-69 = D
80-89 =
B
Below 60 = F
70-79 = C
Hotel
Interview paper is due on Wednesday,
June 29, 2005 @ 5 p.m.
The final
examination is due Thursday, June 29 at
NOON.
Students are advised that the last date
during the semester when they may drop a course with an automatic “W” will
be Thursday, June 23. If you drop after this date, you will
receive the grade you have earned up to the drop date. The grade of “W”
will be assigned if your grade is a “D” or higher; and an “F” will be assigned
if you are not passing the course.
You will be given several forums to ask
questions. You make ask questions using
the discussion board, email, and telephone.
If the answer to your question would be helpful to other students, then
you may opt to ask it using the discussion board. I will respond to emails within 48 hours if I
am in Tahlequah. If I am out of town on
university business, it may take more than 48 hours to respond to your emails.
It is your responsibility to keep track
of your grade needed to reach your goals. If you have questions about your
grade, it is best to contact me by email.
This allows me to gather the information necessary to respond to your
question(s).
Make-up tests will NOT be given
except for absences resulting from emergencies or illness (at the
instructor's discretion.).
NO credit will be
given for assignments submitted after the due date.
The hotel interview is a REQUIREMENT for this class. Students who do not turn in the hotel
interview paper will be given an “F”.
Students wishing to visit
with the instructor about their standing in the class may visit with her in her
office that is located in Haskell Hall, Room 304. Office hours by
appointment only.
If any member of the class feels that he/she has
a disability and needs special accommodations, please advise the instructor of
such disability the first week of class.