NORTHEASTERN STATE UNIVERSITY

College of Business and Technology

Department of Business Administration

Major: Meetings and Destination Management

Spring 2006

 

INSTRUCTOR:

 

Dr. Joan E. Williams, Assistant Professor.  Office:  HH 202

Office Hours: 9:00-10:50 MW; 11:00-1:00 T 3:00-4:00 Th: 10:00-10:50 F, all other times by appointment.

Telephone: 918-456-5511 ext. 3088

E-mail: willijoa@nsuok.edu

http://arapaho.nsuok.edu/~willijoa/

 

COURSE TITLE AND NUMBER:                                     CLASS DAYS & TIME:

 

MDM 3233: Hotel Operations & Catering                                MW 12:00-1:15

                                                                                                BT 121

PREREQUISITES:

 

NONE

 

CATALOG DESCRIPTION OF COURSE:

 

Study and research in areas related to hotel catering and hotel management and operations.  The course includes interaction with practitioners for a hands-on perspective.

 

COURSE PURPOSE:

 

MDM 3233 is a required class in the MDM core, offered as a result of recommendations given by our ACPHA (Accreditation Commission for Programs in Hospitality Administration) site visitation team.  The team members recognized that although the MDM program is not a hotel/restaurant program, a high percentage of our students either intern or work in a hotel environment.  Based upon feedback from interns and graduates that indicated a need for better understanding of hotel operations, it was suggested that this course be required.

 

To develop a complete understanding of the hospitality industry, the course combines textbook materials, observations of actual operations, and regular reading of current publications.

 

EXPECTED COURSE OUTCOMES:

 

After completion of this course, the student will be able to:

Identify the organizational design of a hotel and recognize the functions of each department.

Develop appropriate management strategies for each of the hotel's departments.

Identify the personnel of a hotel banquet and catering department and define his/her function.

Identify the markets for hotel catering and develop a marketing plan for those markets.

Plan and implement a successful catered banquet.

Discuss current issues that impact the hospitality industry.

 

 

INSTRUCTIONAL MATERIALS:  (Required Textbook)

 

ON-PREMISE CATERING: Hotels, Convention and Conference Centers, and Clubs, Patti J. Shock and John M. Stefanelli, John Wiley & Sons, 2001.

 

HOTEL AND LODGING MANAGEMENT: An Introduction, Alan T. Stutts, John Wiley & Sons, 2003.

 

Materials may be placed on reserve in the John Vaughn Library for which students will be responsible.  These materials may be copied. 

 

INSTRUCTIONAL PROCEDURES:

The expected course outcomes will be realized through a variety of instructional strategies to complement the students’ life experiences.  Those strategies include, but are not limited to the following: lecture, discussion, group activities (including the use of structured controversy), and inquiry.  The instructor will integrate appropriate multi-media technology for the purpose of enriching the students’ total experience.

 

CLASSROOM ETIQUETTE:

This is a college level course.  The following situations are NOT acceptable behaviors in this class.  There is an expectation that you will not work on homework for any class, send text messages, study for other classes, read the newspaper or mingle with classmates during the 75 minutes allotted to this class.  You will be asked to turn your cell phones OFF, unless you have discussed an emergency with me PRIOR to the start of a class session.

 

 

Hotel Operations and Catering

 

Hotel Organization and Operations

·        Lodging Industry (HLM, Chapter One)

·        Organizational Structure  (HLM, Chapter Two)

·        Front Office Management (HLM, Chapter Three)

·        Housekeeping  (HLM, Chapter Four)

·        Loss Prevention and Security (HLM, Chapter Eight)

Exam #1

 

·        Human Research Management (HLM, Chapter Six)

·        Management Contracts/Franchise Agreements (HLM, Chapter Eleven)

·        Resorts, etc. (HLM, Chapter Thirteen)

·        Time shares (HLM, Chapter Twelve)

Exam #2

 

 

Hotel Catering

·        Overview  (OPC, Chapter One)

·        Meal Functions (OPC, Chapter Four)

·        Beverage Functions  (OPC, Chapter Five)

·        Function Room Selection and Set-up (OPC, Chapter Six)

·        Staffing (OPC, Chapter Nine)

Exam #3

 

General Managers, Marketing and Financial Controls

·        General Managers (HLM, Chapter Nine)

·        Marketing and Sales Department (HLM, Chapter Five,

 p. 127+ only)

·        Markets and Marketing (OPC, Chapter Two)

·        Financial Controls and Reports (OPC, Chapter Ten)

Exam #4

 

 

STUDENT PERFORMANCE ACTIVITIES: (Attendance/Punctuality)

 

Regular attendance is required.  Failure to attend class will affect the grade.  ALL absences will naturally reflect in the grade due to the quality of work and material missed.  A student is allowed to miss TWO class periods without penalty.  Extreme emergency situations may be excused at the discretion of the instructor.  Beginning with the THIRD class missed, TWO percentage points will be deducted from the student’s final grade for every additional class period missed.  If a student has a 90% and FOUR missed class periods, the student will receive an 86%. Excessive absences for any reason (considered to be ¼ of the semester - 8 or more absences) will result in automatic failure for the semester. 

 

 

ASSIGNMENT DUE DATES:

 

Homework assignments will be given for each chapter discussed in class during the semester.  The majority of homework for this class will be completed by students using the computer program “Blackboard”.  Each assignment will be posted on Blackboard for a specified time period.  After the designated time period has expired, students are no longer eligible to complete the assignment.     Discussion assignments will be used in lieu of classroom assignments at the discretion of the instructor. Discussion assignments are due at the beginning of designated class period.  NO LATE ASSIGNMENTS WILL BE ACCEPTED. 

 

STUDENTS WILL HAVE 72 HOURS FROM THE TIME A GRADE IS POSTED TO CHALLENGE THAT GRADE.  For example, you tell me that you were in class a day that an assignment was completed during class time and you received a “0”.  You ask me to check on your grade.  If I posted the grades at 5:00 pm on Monday then you have until 5:00 pm to contact me.  If you wait to ask me about your grade after the 72 hours, I will not change a grade.  Moreover, if you think an assignment has been graded incorrectly, you have that same 72 hours to challenge your grade.  You must send an email to me to create a written record of the challenge.

 

 

STUDENT EVALUATION:

 

  1. Grades will be based upon formal written examinations, periodic quizzes, homework assignments, and meaningful class discussion/participation.

 

            Written Examinations................................................................................... 400 points

            Hotel Interview Paper ................................................................................. 100 points

            Homework/Classroom Assignments/ Group Activities.................................. 475 points

            Discussion of papers...................................................................................... 25 points

                        Total...............................................................................             1000 points

 

  1. Classroom/Homework Assignments/Group Activities (points vary per assignment)

Written Examinations (100 points per examination).  Written examinations will constitute the formal written evaluation instruments used in this course. 

 

3.      Performance on examinations and assignments will be based on the grade values as indicated below:

 

90-100 = A                                    60-69 = D

80-89 = B                                    Below 60 = F

70-79 = C

 

4.      Hotel Interview paper is due on FRIDAY, April 14, 2006 at the beginning of class.  Papers turned in after that time will have a 25% reduction for each day it is late, including anytime after class on April 14.

 

5.      The assigned final exam time for this class is Wednesday, May 3 @ 11:00.

 

6.      Students are advised that the last date during the semester when they may drop a course with an automatic “W” will be Friday April 7, 2006.  If you drop after this date, you will receive the grade you have earned up to the drop date.  The grade of “W” will be assigned if your grade is a “D” or higher; and an “F” will be assigned if you are not passing the course.

 

7.      Reading assignments are to be completed before the topics are covered in class.  You will be given time in class to raise questions and are urged to participate in discussions.  You should also take notes as substantiating or new material is presented in lectures.

 

  1. It is your responsibility to keep track of your grade.

 

  1. Make-up tests will NOT be given except for absences resulting from emergencies or illness (at the instructor's discretion.) 

 

10.  Full credit will NOT be given for assignments submitted after the due date.  A late assignment will NOT be accepted (and/or make-up work cannot be done) if that assignment has already been recorded and returned to the class.

 

11.  The hotel interview is a REQUIREMENT for this class.  Students who do not turn in the hotel interview paper will be given an “F” in the course.

 

12.  Students wishing to visit with the instructor about their standing in the class may visit with her in her office that is located in Haskell Hall, Room 202.  Office hours are posted on the door.

 

ADA COMPLIANCE:

If any member of the class feels that he/she has a disability and needs special accommodations, please advise the instructor of such disability at the first class attended.

 

INCLEMENT WEATHER/DISASTER POLICY:

            The following are basic premises for the inclement weather policy at Northeastern State University.

            Classes are expected to be held if at all possible.

It is the student’s responsibility to receive the information when weather is questionable.

Neither student nor faculty are expected to risk life or limb.

Faculty members are obligated to hold classes if the University is not closed, unless the faculty member is unable to get to campus.

 

Policy:            During times of inclement weather, decisions concerning day classes will be made by 6:00 a.m. in order for the media to be notified and for students to receive the announcement before they leave home.  Decisions concerning night classes will be made by 3:00 p.m.

 

                        The following media will be notified regarding closing of the campus:

                        Radio Stations:                                              Television Stations:

 

                        KRMG 740 AM         Tulsa                             KJRH Channel 2            Tulsa

                        KAYI 107 FM            Tulsa                             KOTV Channel 6           Tulsa

                        KTLQ 1350 AM         Tahlequah                     KTUL Channel 8            Tulsa

                        KEOK 120 FM           Tahlequah                     KFSM Channel 5           Fort Smith

                        KBIX 1490 AM          Muskogee                    Cable Channel 96           Tahlequah

                        KMMY 97 FM            Muskogee

                        KVOO 1170 AM        Tulsa

                        The automated attendant message on 918-456-5511 will be modified to include information concerning campus operations during inclement weather.